Visitor Guide

As a visitor to Mayo Clinic Health System, you may need to know about specific amenities, policies and resources. Click on an item below or scroll down to view the complete list.

• Amenities
• Cellphones
• Gifts, food and balloons
• Inpatient dining
• Photography
• Tobacco-free campus
• Vendors
• Visitor guidelines, hours and restrictions

Cellphones

Cellphone use is allowed on campus, but you're asked to limit use in public spaces. Avoid video chatting and speaker phone use in public spaces.

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Gifts, food and balloons

Visitors should check with the nurse before bringing gifts of food or drink to patients. To protect patients, visitors and staff with latex allergies, latex balloons are prohibited. 

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Inpatient dining

What patients eat and drink are important for their healing. While in our care, hospitalized patients are assigned a diet type by their care teams. The diet type provides guidance to Dining Services while assisting inpatients with meal orders. Menus are designed to support a number of diet types, affording opportunity for all patients to receive items that align with their wellness journeys and indicated allergens.

• This video provides an introduction to Dining Services and guidance for placement of inpatient meal order
• These frequently asked questions and regular menu (PDF) answer common questions and reflect meal offering for those on a “regular” diet type.

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Photography

Photography, including cellphone and videotaping, is allowed on campus only after obtaining permission from all patients, staff and visitors being captured in the video. If the patient cannot give permission, you should obtain permission from the patient's family members and the nurse manager or nursing supervisor.

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Tobacco-free

In a commitment to good health, Mayo Clinic Health System is a completely tobacco-free organization. This includes all buildings and grounds, and applies to patients, staff and visitors. The intent of a tobacco-free environment is to reduce the health risks of tobacco use, reduce the risks associated with passive smoke and reduce the risk of a fire safety hazard. No smoking areas are designated anywhere on campus. Smoking is prohibited everywhere on Mayo Clinic Health System property.

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Vendors

Vendors must register in Mayo Clinic's Supplier/Vendor Management Program.

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Visitor guidelines, hours and restrictions

Visiting hours are 6 a.m. to 10 p.m., seven days a week. Quiet hours are 10 p.m. to 6 a.m., seven days a week.

If you are not feeling well or are experiencing symptoms of illness, please delay your visit until the symptoms have resolved.

Some departments have specific visiting hours. Visit the department at your location for specific information.

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